SignalFire has a successful track record of helping organizations achieve improvement outcomes in a cost-effective manner while maximizing internal adoption of new processes and work practices from inception through to training material creation and delivery.
It is our core belief that many organizations focus on the technical and process aspects of organizational improvement, and miss the most critical aspect- that success depends on people adopting and buying-in to these new work practices and behaviors.
Our primary focus is on ensuring and supporting the adoption of new work practices and processes by the people who use them - thereby driving organizational maturity and success.
Oil and gas, telecommunications, federal, provincial & municipal government, mining, utilities, manufacturing, customer relationship management, and retail.
SignalFire consultants have been continuously active in the Service Management Industry since 1999.
SignalFire was formed to fill a gap in the consulting industry- bringing a focus on Benefits Realization and measuring actual business outcomes. In our experience projects succeed when there is a clear line from commitments made in the Business Case to outcomes experienced at conclusion. Projects struggle when priorities and focus shifts and final deliverables do not align to benefits promised in the Business Case.
Long term benefits realization has been shown in many studies to depend on intentional outcome planning and clear sponsor understanding of the criticality and value derived from doing so. The "80% Project failure rate" statistic we've all heard is a clear sign that Benefits realization planning and execution remains a gap in most projects.
The SignalFire logo is an artistic representation of an historic lighthouse. These were large bonfires built on stone platforms strategically located where there was risk of ship captains running aground. Similarly, the vision of SignalFire is to provide strategic guidance for leaders and help keep their organizations off the rocks.
The crest of SignalFire's founding partners is a tall rock with flames and the motto 'Luceo non Uro' meaning 'We shine, not burn'.
Shawn is an experienced management consultant. He has provided strategic and IT Service Management implementation guidance to some of Canada's largest companies. His particular areas of strength include establishing and sustaining effective relationships between business and operation teams as well as introduction, championing and acceptance of organizational transformation.
Shawn's certifications include: ITIL Expert (ver.2 and ver.3) and trainer, Prosci Change Management and CoBIT.
Anette McKenzie is an ITIL Service Manager Expert (v2 and v3 certified), Project Manager and Small Business Coach. Anette specializes in implementation consulting for small and medium sized companies to implement smaller scale Service Management and ITIL Solutions.
If you would like to start a conversation about your organization's needs and some options to satisfy them, please click the link. We would be happy to discuss ways we have helped other companies in your situation and provide you with some suggestions for next steps.
Toll Free: 877.670.4966